FAQs

All orders placed after 8 AM PST will ship within 2–3 business days. Once your package has shipped you should expect to receive it within 5–10 business days from the ship date. Items shipped "UPS 2 Day Shipping" will be received 2 days from the ship date. For example, if a package is shipped on a Monday, it will be received by Wednesday.

Once you have placed an order, you can check its status through the tracking link sent to your email.

If, for any reason, you would like to change your order, please call 1-844-643-1440 from 9–5 PM PST or email us at hello@aquis.com as soon as possible. Please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process, but we will try to accommodate your request.

For U.S. domestic orders we are happy to offer free returns and exchanges on all non-sale merchandise placed on AQUIS.com within 90 days of the receipt date. Sales merchandise is considered final sale and not eligible for return or exchange. Please note we only process returns purchased on AQUIS.com. Products purchased at any retailer must be returned to the store where it was purchased. Due to security constraints, we cannot reimburse you for an amount greater than your original purchase.

All items purchased on AQUIS.com may be returned within 90 days of purchase for a full refund. For items purchased through other retailers, please contact the retailer directly. To return your items, please visit https://aquis.com/pages/returns and enter your information to receive a returns form and prepaid return label. Package your item with the returns form inside and firmly secure the return label to the outside. Drop your package in the mailbox or at the nearest USPS location. Once your return is received, please allow up to 14 days for your refund to be issued.

Please allow up to 7 days transit time for return orders to reach our warehouse. You will be sent an email once your return has been received and processed. Please allow up to 2 weeks for your refund to appear on your credit card statement (depending on your financial institution).

We accept Visa, Mastercard, American Express, and PayPal.

Your payment method will be charged at checkout once your order is placed. We will send a confirmation email to your inbox.

We currently collect sales tax from Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

If an item changes price within 7 days of purchase on AQUIS.com, we can price match it for you. This policy does not extend to our retail partners, only purchases made on AQUIS.com

Only one discount code may be applied per purchase.

Unfortunately, we cannot accept cash, CODs, or checks. Please pay with Visa, Mastercard, American Express, or PayPal.

We’ve taken steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

Click here to view AQUIS's privacy policy.

We are happy to offer free shipping within the Continental United States on domestic orders $50+.

All orders received after 8 AM PST will be processed and shipped within 2–3 business days. $15 will be added for domestic expedited shipments via UPS 2-Day Air. Please note, UPS 2-Day Air shipping orders will deliver 2-3 days from the date it is shipped. $25 will be added for domestic expedited shipments via UPS Overnight (1 to 2 business day delivery).

Orders are shipped via UPS Surepost and UPS unless expedited shipping is requested.

We cannot ship to APO/FPO or PO Boxes, so please provide your street address.

All orders are insured up to $100.00 at no cost.

The average order is under 5 lbs, but in the case of a heavier order, we adjust freight charges based on weights over 5 lbs. Heavier packages require extra postage so your package will be charged the extra amount based on your desired shipping method.

We do not ship internationally from AQUIS.com. All orders placed on AQUIS.com ship within the United States and to U.S. territories.

All AQUIS hair-drying tools are powered by our proprietary AQUITEX™ hairtech + recycled water bottles so you can embrace the planet and healthier hair while you dry. THE FLIP is uniquely powered by COPPERSURE™ antimicrobial technology to break down bacteria and keep it fresher, longer. Here’s the breakdown:

THE WRAP + TOWEL are made of 80% recycled polyester and 20% nylon.

THE FLIP is made of 70% recycled polyester, 25% nylon, and 5% copper.

AQUIS hair-drying tools are powered by our proprietary AQUITEX™ hairtech, which is clinically proven to leave hair up to 5x stronger than traditional drying methods*. The uniquely woven channels quickly and gently move water away from the hair, allowing for the speedy reforming of hydrogen bonds broken when hair is wet—leaving hair less vulnerable to additional damage. The result is stronger, healthier hair.

*Results observed in a scientific study on 8x bleached hair after 8 cycles of washing + drying. Results may vary with hair condition and frequency of washing.

Engineered to work with the biology of hair, The AQUIS FLIP, TOWEL, AND WRAP deliver superior hair health across all hair types, needs, and routines.

THE FLIP’s luxe fabric + functional design delivers maximum drying contact, ultimate comfort, and flexible use for every routine. Plus, COPPERSURE™ antimicrobial technology breaks down bacteria to keep THE FLIP fresher, longer in humid environments.

THE TOWEL is engineered with our largest surface area to deliver even drying for longer hair and/or curly routines. This lightweight and functional hair-drying tool can be wrapped or used for targeted drying and plopping.

THE WRAP’s lightweight and compact design features our signature wrap shape and button-loop closure for an effortless routine. The comfortable, budge-free drying easily secures shorter hair lengths.

The newest innovation from AQUIS was engineered to deliver maximum drying contact, ultimate comfort, and flexible use for every routine. Powered by our proprietary AQUITEX™ hairtech, THE FLIP also features COPPERSURE™ antimicrobial technology to break down bacteria, keeping THE FLIP fresher, longer in humid environments. The optimized FLIP design features luxe fabric and functional design with an easy elastic AQUIS band for comfortable, budge-free drying. Conscious fabric design is powered by recycled water bottles, so you can embrace the planet and healthier hair while you dry.

THE TOWEL is engineered with our largest surface area to deliver even drying for all hair types and routines. This lightweight and functional hair-drying tool can be easily customized for your drying preference. Just flip hair over, twist the length of THE TOWEL around all your hair, and tuck for secure drying. Or, use it flat for targeted drying and curly routines.

Like any tool, optimal care of your AQUIS will keep it at peak performance during your routine. Here are tips to preserve your hair-drying tool’s performance:

Hang dry your AQUIS immediately after each use + right after washing (can also dry with low heat)

When you’re ready to wash, machine wash in warm water, on gentle, using minimal liquid detergent

Avoid using chlorine bleach, powder detergents, or fabric softener to preserve AQUIS hairtech

Hair is weakest when wet, leaving it vulnerable to breakage and damage. Getting hair wet is inevitable when washing, but wicking water away as quickly + gently as possible can allow for rapid hydrogen bond reforming + renewed keratin structure. This leaves hair less vulnerable to additional damage, resulting in stronger, healthier hair overall.

Moisture refers to naturally-occurring sebum that coats the scalp and hair. When sebum levels are depleted, hair looks + feels dry and dull. The water you wash with is not moisture, this weakens hair, leaving it vulnerable to additional damage. By quickly + gently wicking water away, keratin structure is renewed for visibly healthier hair, faster.

How you dry your hair matters, especially when it’s in a weak, wet state. Since hair is most vulnerable to damage when wet, getting hair to a damp stage quickly, without heat or friction, is key to preserving the integrity of your hair. Unlike traditional drying methods like rough towels or blow-dryers, our proprietary AQUITEX™ hairtech gently + quickly wicks water away from hair without heat or friction. This allows for rapid reforming of hydrogen bonds broken when hair is wet, renewing keratin structure and overall hair strength.

Using the AQUIS hair-drying tool on hair with styling product can coat the fibers and compromise the hairtech’s performance. To preserve your tool, we recommend only using it on clean hair, or washing it soon after styling product interacts with the tool.

Leaving your AQUIS hair-drying tool on overnight can leave your hair damp, and vulnerable to breakage for a longer time than recommended. For best results, remove your tool once hair feels damp, then air dry or style as usual.

To get your hair to a damp state as quickly as possible, leave your AQUIS hair-drying tool on until hair feels damp to the touch. How long you leave it on depends on your hair length, density, and your drying preference. If wrapping, we’ve seen that thinner, shorter hair dries in about 5-10 minutes, and thicker, longer hair dries in about 10-20 minutes.

Here’s where you can find AQUIS in the US + internationally:

THE FLIP
Amazon, Sephora, Ulta, Nordstrom, Neiman Marcus, Anthropologie, Dermstore, Revolve, Violet Grey, Goop, Tmall, Mecca.

THE WRAP + TOWEL
Amazon, Target, Kohls, Bed Bath & Beyond, Look Fantastic, Tmall.

For retailers interested in carrying AQUIS, please contact us at hello@aquis.com.